Ritchey · Plain Tie Tags

Items available in stock and ordered by 3-30pm with payment confirmation will be despatched on a next working day courier service that day.

Custom-made items (not available from stock), delivery within the UK takes 5-14 working days after payment confirmation. Once your order is dispatched from our warehouse in Grangemouth, you'll receive a tracking number via email. If you require an expedited delivery, please call us directly on 01324 665234.

Majority of our orders are shipped by DPD on a next working day service by 5pm. DPD will notify you by text or email, with a timed delivery slot on the morning of delivery. Carriage costs will be confirmed after selection in the basket and at checkout. Standard delivery below £500.00 ex VAT starts at £8.95 plus VAT for up to a 25kg parcel.

Express delivery options are available to select in both the basket and at checkout. These options include:

• Next working day by 12 noon
• Next working day by 10:30am
• Saturday by 12 noon
• Saturday by 10:30am

Collection available from our trade counter at Arinsdale Ltd, Grangemouth, FK3 8YE
What3Words location https://w3w.co/voter.terms.hiding
Usually ready within 30 minutes of online order Mon-Fri 08-30am to 04-30pm

For a full explanation of our delivery terms & conditions please navigate to Delivery | Tensys

In the unlikely event there is an issue with your order please email us at enquiryteam@TensysDirect.com within 14 days of receipt to arrange a return (or within 30 days if the goods are damaged or faulty).
The Customer Service Team will provide you with a returns number by email please enclose this with the goods being returned.
Any returns not authorised in advance or without a returns number will NOT be accepted.

For a full explanation of our returns terms & conditions please navigate to the returns section at the foot of the homepage.