RETURNS

Arinsdale Limited should be notified of any returns by email returns@arinsdale.com prior to sending the goods back. This must be within 14 days of receiving your order (or within 30 days) if the items are faulty or damaged. If you have received the incorrect items or they are faulty or damaged, we will pay the cost of the return carriage. If the goods are no longer required (subject to our return policy) then the Customer will be responsible for the carriage to return these items.

All returns will only be accepted if a returns number has been issued, any items sent without an agreed returns number will NOT be accepted.

You have the statutory duty to take reasonable care of the goods while in your possession and also to ensure that they are packaged sufficiently to avoid damage in transit.

Returns will only be processed when all relevant details have been received, either by completing a ‘Returns Form’ (below) or sending the relevant details by email.
 

Return item under warranty

Arinsdale Ltd provide a 12-month warranty for any defects on products that we manufacture. For brands that we distribute they will offer different warranty conditions and after sales support. In the unlikely event you find that you would like to return parts under warranty then please contact with the details on our return form and we’ll expedite this a quickly as possible.

RETURN ITEMS

RETURNS POLICY

We aim to provide high quality products that are either manufactured or inspected under a certified ISO 9001 quality system. However, on occasion goods may need to be returned.


Return of Damaged or Defective Goods

If the goods are delivered to you in a damaged or defective state, upon return of the goods a full investigation will be completed, corrective action will be implemented, and a full refund or replacement will be processed. Please sign the applicable delivery documents and if apparent mark clearly that the order has been received in a damaged condition.  We will provide the options to have the goods replaced or refund via your original payment method. Replacements will be provided in exchange for the original goods. Carriage costs will be met by us for both the return and the replacement goods. Should a refund be requested it will be issued within 3 days after the return has been received. Standard delivery charges from the original supply (if applicable) will also be refunded.


Return of Incorrectly Delivered Goods

If we deliver the wrong item(s) to you, corrective action will be implemented, and a full refund or replacement will be processed.  You should contact us within 14 days to arrange collection and return. We will provide the options to have the goods replaced or refunded via your original payment method. Replacements will be provided in exchange for the original goods. Carriage costs will be met by us for both the return and the replacement goods. Should a refund be requested it will be issued within 3 days after the return has been received. Standard delivery charges from the original supply (if applicable) will also be refunded. 


Return of Faulty Goods: On delivery

If we deliver faulty items to you, corrective action will be implemented, and a full refund or replacement will be processed.  You should contact us within 14 days to arrange collection and return. We will provide the options to have the goods replaced or refund via your original payment method. Replacements will be provided in exchange for the original goods. Carriage costs will be met by us for both the return and the replacement goods. Should a refund be requested it will be issued within 3 days after the return has been received. Standard delivery charges from the original supply (if applicable) will also be refunded.


Return of Faulty Goods: Up to 14 Calendar Days

If items develop faults up to 14 calendar days, corrective action will be implemented, you will be entitled to a replacement but not a refund.  You should contact us within 14 days to arrange collection and return. We will inspect, assess and report on the goods returned. If we conclude with supporting information and acting reasonably and in good faith determine the root cause is not mis treatment or mis use (deliberate, negligent or otherwise), we will issue free of charge replacements.


Return of Faulty Goods: Beyond 14 Calendar Days

If items develop faults after 14 calendar days but within their warranty period, corrective action will be implemented, you will be entitled to a reapir or replacement under the terms of the individual product warranty.


Customer Error

Upon receipt of goods a full investigation will be completed. If it is found that the goods are being returned due to customer error, a refund may be approved. Goods must be returned in a resaleable condition in their original packaging. Cost of carriage for return will be met in full by the Customer.


Continuous Improvement

Arinsdale Limited is committed to continuous improvement. Any issues identified from our investigation, appropriate corrective actions will be implemented, where deemed necessary, to improve the quality of our customer service, product and processes.


Consumer Rights

If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you.  

If the Goods are delivered to you in part despatches the 14-calendar day period begins on the day that you receive the final items  If you change your mind about the goods within this period, please inform us within 14 calendar days of receipt.  Goods must be returned to us within 14 calendar days of the day on which you inform us that you wish to return the Goods.  

You are responsible for paying return shipment costs if Goods are returned for this reason.  Refunds will be issued within 3-5 working days and in any event no later than 14 calendar days after you inform us that you wish to cancel under this provision and will include standard delivery charges.  

We regret that additional costs such as express delivery cannot be refunded. 
Arinsdale Ltd may not be able to accept returns under the cooling off period for the following types of Goods and/or considering the following circumstances: 

A)     Goods made to your specifications or that have been personalised, such as printed straps or unique identification marks on lashing or lifting gear. Items made to order in a particular colour, length or format.

B)    Goods which are liable to deteriorate or expire rapidly, these must be kept in appropriate storage conditions for a return to be considered.

C)    Goods which are sealed for health or hygiene reasons that have been unsealed after delivery.

D)    Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop).  

Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses A to D (above) and in any event does not include the opening of delivery packaging, only the packaging of the product itself. 


Updated June 2020